Experience

Twilio

Product Design Manager (Sep 2023 - Apr 2025)

  • Led Twilio’s Core Platform and Design Systems teams, delivering foundational experiences that powered products across the company.

  • Introduced Twilio’s first AI and chat composer components, establishing research-backed patterns for consistent, scalable AI experiences.

  • Oversaw the re-architecture of Twilio’s organization and account model to enable efficient multi-account management and streamline the user experience.

  • Defined the long-term vision for the design system, doubling team size and partnering with engineering to establish scalable pattern strategies and governance that improved quality and reduced UX debt.

  • Established a cross-org project tracker and weekly design office hours to operationalize UX support and improve alignment across functions.

  • Championed career growth by embedding structured feedback and clear advancement paths into team rituals, helping designers advance into senior roles.

Staff Product Designer (May 2021 - Sep 2023)

  • Owned the UX strategy for cross-product initiatives focused on enabling scalable self-service experiences for Twilio customers. 

  • Created the design framework for a new internal platform that streamlined support processes, and led one product designer on the project, providing mentorship and direction. 

  • Collaborated across product teams to shape the customer onboarding experience, defining a long-term UX vision that influenced both immediate priorities and broader roadmap strategy.

 

VMware

Senior UX Designer (Mar 2020 - May 2021)

  • Led UX strategy for the Threat Efficacy and Analytics vertical within VMware Security.

  • Designed data-driven workflows that automated threat detection and improved decision-making for enterprise customers.

 

Paylocity

UX Designer (Oct 2019 - Mar 2020)

  • Designed and improved payroll and HR tools for mid-sized businesses, with a focus on the mobile and web Expense product.

  • Enhanced expense workflows to improve usability and efficiency across platforms.

 

GoSpotCheck

Product Designer (Apr 2018 - Oct 2019)

  • Designed mobile and web apps supporting image recognition and machine learning (ML) technologies for field workforce solutions.

  • Delivered fast-paced design iterations as part of a growing SaaS startup, focusing on usability and cross-platform consistency.

 

BiggerPockets

Product Designer (Apr 2017 - Apr 2019)

  • Designed interactive courses and onboarding experiences to support real estate investor education and community growth.

  • Improved user personalization through goal-based learning paths and enhanced profile features.

 

Brightstar (a SoftBank company)

UX Designer (Jul 2014 - Apr 2017)

  • Designed mobile and web experiences for wireless service platforms used across the telecom industry.

  • Delivered key projects including Sprint’s in-store ordering tool and Apple’s first iPhone trade-in and recycling experience.