UX leader, product designer, systems thinker.

👋 Hi, I’m Kendal. With over a decade of experience in UX and product design, I'm passionate about transforming complex challenges into intuitive, scalable solutions that resonate with users and drive business impact.

At Twilio, I led the Core Platform and Design Systems teams, introducing the company's first AI and chat composer components and re-architecting key experiences to enhance user efficiency. I thrive in roles where I can shape product vision, streamline processes, and foster growth among designers, helping team members advance through structured mentorship and feedback.

Throughout my career, I've championed user-centric design strategies at various tech companies, focusing on scalable patterns, intuitive interactions, and cross-functional alignment. Whether designing for startups or established enterprises, my goal remains consistent: deliver experiences that simplify complexity and truly resonate with users.

When the laptop closes, you can find me spending time outdoors with my pup, sewing, knitting, and traveling. I’ve made over 12 knit sweaters, many of which have traveled the world with me.